Big Woody’s Bar is more than a great bar; they are also a fantastic family restaurant that offers a wide variety of food that everyone will enjoy. From their Famous Wings with Thai Chili Sauce to any number of Italian specialties, Mind The Gap® helps Big Woody’s get their new promos to the customers they serve.
When customers call to place a takeout or delivery order and they are placed on hold, not only do they learn about all their great new specials, but they hear other pertinent information like their hours of operation as well as “Did you know that we are open 365 days a year?”
To help their customers order quickly, the on hold messages include a quick reference numbering system to make the specials even more appealing. They can order the “#2) 2 large pizzas and garlic knots for $9.99” or “#6) # large pizzas, 25 Wings and garlic knots for $49.99”. This all helps Big Woody’s process orders more smoothly and with less effort giving them the time the need to attend to their onsite customers.
The program not only provides on hold music; it invites the customer on hold to visit the website where they can print money saving coupons to help families to enjoy meals like Big Woody’s oven-baked, made-to-order pizza. By inviting customers to the website, they can then view all the other great offers like the Dine & Donate program that provides a comfortable venue for local community fundraising. Driving additional business towards our customers is at the core of what Mind The Gap® does so well.
In order to reach all 5 locations with the greatest efficiency, Mind The Gap® utilizes remote downloading via the internet. This process allows for the most recent promotional updates to get to each location at scheduled times and adds variety from location to location. In short, Mind The Gap® bakes and delivers the on hold messages so Big Woody’s can serve their customers.