Which On Hold Messaging Plan is Best for Your Company?

This is a common question asked by many of our prospects. It’s a given that on hold music and messaging is an integral part of your company’s advertising strategy. But the $64,000 question remains: How often should you change it? Two Types Of On Hold Clients We can generally divide our clients into two categories: […]

Your On Hold Music Sucks & Here’s Why

If you’re like me you probably hate being on hold. But in business it’s a necessary evil. Funny that I decided to own a company that specializes in “being on hold.” My motivation then and now is to change that experience. Make it captivating and even entertaining. So when a caller is placed on hold, […]

Why The On Hold Music?

I recently read an article written by Tom Vanderbilt for Slate titled “Your Call is Important to Us: The History and Psychology of Hold Music” and found it very interesting from a historical perspective to help explain why it is so common to hear on hold music and messaging when you are placed on hold today. […]

Bad On Hold Messaging Leads to Bad Customer Service

In a recently posted article, Comcast was taken to task for its reported bad customer service once again, by leaving a customer on hold for over 3 hours. 3 hours people! I can’t even imagine having to be placed on hold for that long and I am in the business of being on hold. YouTuber […]

On Hold Music Matters – Here’s Why

I have said it several times in many blog posts as “mistress of the obvious”: being on hold sucks. It just does and it is bad music that drives a lot of the negative feelings associated with this experience. Yet we can’t escape having to be on hold at some point so is there anything […]

Drum Session With Chuck Treece & David Ivory

Chuck Treece was invited to our studio to record drums and percussion for my upcoming EP. The session ran from April 21st through the 23rd. To assist in the recording, I also invited David Ivory, Grammy nominated recording engineer, and, although not present but certainly integral to the success of this session, Chris Gately, a well-respected technical engineer, […]

Don’t Ask Your Customers to Just Hold It!

How long do people stay on hold before they hang up? According to some research it is between 10-13 minutes before they reach a “boiling point” according to Business Insider. Customer Service Matters Although this research is a few years old, the pain suffered by people on hold does not really change unless the on hold […]

What Do People Do When There is No On Hold Messaging?

Being on hold is a necessary experience we all share, but many do not enjoy. If you have a professionally prepared on hold messaging program for customers to listen to then you are making the most of their time which will result in making the most of yours. It is a captive audience just waiting […]

Eileen Brady: Voiceover Artist, Actress, Jazz Vocalist

Eileen Brady, one of Mind The Gap’s talented voice over artists, always knew she wanted to be a performer. When she was a senior in high school she told her parents she wanted to be an actress. They were less than thrilled. Her father told her to get the newspaper and look through the want […]

Mind The Gap Featured in Forbes

I was recently introduced to Larry Myler, a Forbes contributor, who was writing an article on niche businesses. He was curious about my business which offers on hold messaging and on hold music. Unlike full service advertising agencies, Mind The Gap primarily focuses on hold applications. Our service seeks to maximize the marketing potential of […]