On Hold Messaging with Classical Music

On Hold Messaging with Classical Music

Classic music is commonly requested by companies from a variety of industries to use on their on hold messaging program. Though it’s very sonically pleasing to the on hold caller, it poses a real challenge when mixing with on hold messages. Specifically, classical music is very dynamic, ranging from quiet interludes to explosive crescendos. To manage these dynamics effectively, you have to utilize volume automation as well as compressors and limiters to maintain sonic control. These audio tools allow voice messages to be clear and intelligible.

Music from other genres is far easier to mix with voice messages. Their dynamics remain more or less consistent throughout the entire composition. With classical music, special attention is required. As shown below, we identify the high and low amplitudes in this classical composition first (Sample A). Thereafter, we moderate these dynamics with volume automation to make it manageable when mixing with voice messages (Sample B). Since the dynamic range of telephony systems are fairly limited, these volume changes help to make the music and messages more audibly consistent.

Case Study: The Vendue Inn On Hold Program

Sample A

Sample A

Sample B

Sample B

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