…about time a client has a sense of humor regarding auto attendant recordings!
Be gone generic lines…”Thank you for calling the Boring Company, Press 1 for Boring Sales, Press 2 for Boring Customer Service, Press 3 for our Boring receptionist…at Boring, expect to be bored!”
This time, Droga5, a major advertising agency from NYC, came calling to put a new twist on these type of recordings during the holiday season.
Sure it’s important to efficiently drive phone traffic to the desired destination but we don’t we have some fun while we do it! Unfortunately, most businesses just take their businesses way too seriously. And you know what happens? Nobody ends up having any fun!
So ’tis the season to let loose and let it all hang out (well…maybe not everything!).
Ok now we’re going to get creative and silly with the perfunctory use of auto attendant messages…
Check out these samples:
Thank you for calling!
Press 1 to report us to the Better Business Bureau, weekends only
Press 2 to get better service from our Malaysian competitor
Press 3 to contact our Customer Service Manager by data modem
Press 4 to call our company again
Press 5 to hear our top ten customer complaints in braille
Press 6 to speak with our billing representative on vacation
Press 7 to leave a message on the smartphone of the owner’s wife
Press 8 to complain to the owner about these auto attendant messages
Press 9 to record your own auto attendant message for our phone tree
Press 0 to be put on hold
Press * to hear more useless options
Press # to just hang up!
Now that was fun! Feel free to use these auto attendant messages or create your own. When your customers call, try to make it an enjoyable and entertaining experience.
Of course, you need to get down to business. Everyone’s time is valuable and time is money. But that shouldn’t preclude from having some fun.